Hello, my name is Victoria Johnson and our Organisation has a codio package with you. However, we have come across numerous problems with the theory content and assessments. When the students try to check there answers, the have click ‘Check it’ at least 10 times and still sometimes it does not lock it down.
Students have had problems with getting ‘Server down error messages’ also when the students log on they have to cancel session ID’s of around 10!
The theory content will not load properly due to errors or timeout issues.
I would really appreciate support with the problems we are facing, is there a contact number please?
Also how long is the cooling off period for as we are considering cancelling our membership.
Thanks in advance
Elloweshall Sports College